Success Story

City of Delano Client Success Story

Client
Jerome Keene, Senior Planner, Subcontractor to City of Delano
Delano, California, US

Challenges

The inefficiencies of their previous permit tracking process caused a backlog that resulted in frustrated customers and staff. Getting out from under that load and making sure it didn’t happen again was vital.

Results

Using SmartGov™, Delano was able to improve communication and procedures so much so that they not only completed their backlog, but made their processes more efficient than ever.

Vitals

• Approx. 40,000 residents
• Permit wait time reduced from 181 days to three
• 70 percent reduction in phone calls
• 14 permits issued in 45 minute