Services%20Overview

Exceptional support: from go-live to ongoing success

Services Overview

At Dude Solutions, we know that finding the right technology solution is important, but getting that solution up-and-running quickly – and delivering value – is even more critical. No matter what module from our operations management suite you have, we’ll make sure you’re positioned for success. From training and configuration to account reviews and ongoing support, our award-winning client services team ensures you’ll always get the greatest return from your Dude Solutions investment. 

PLANNING and Preparation: It all begins with on-boarding
Every successful venture begins with a solid foundation. That’s why our team takes the time to understand your specific needs, mutually define goals and milestones, then develop an on-boarding process and timetable that is unique to your organization.

IMPLEMENTATION: Setting-up for success
With over 9,000 clients and lifetime retention rates of more than 97%, our team knows a thing or two about getting our clients set up for success. As our client advisors configure your solution to meet your organization’s needs and workflows, we’ll also take care of all the training and guidance you need to ensure a smooth transition and boost user adoption.

OPTIMIZATION: Launching and refining Your solutions are configured. Your teams are trained. Your reports and dashboards are ready to go. Now it’s time for “go-live!” Whether you’re automating a paper-based process or replacing a less capable system, your new Dude Solutions solution will have your operations humming in no time. And should you encounter issues or need support, we’re always there to lend a hand. We’re always just a phone call, email, or chat away!

ONGOING SUPPORT: Continuous Improvement
Ever work with a vendor who disappears as soon as the implementation period is over? Yeah… we don’t like those guys either. Here at Dude Solutions, we’re in it for the long haul. We believe it’s not enough to get your solution up-and-running, we need to make sure your operations are running smoothly. That’s why we offer a diverse array of add-on services, educational opportunities, and access to the best peer networks in your industry.